Repairs handled before they become problems.

Your obligation, our job

Under Ontario's Residential Tenancies Act, a landlord must keep a rental unit in a good state of repair and comply with health, safety and maintenance standards — regardless of what the lease says. Vital services like heat, hot water, electricity and fuel can't be withheld. In practice that means repairs need to happen promptly and be documented, so if there's ever a dispute you can show what was reported, when, and what was done.

How a repair moves through our system

1. Report — the tenant submits a request with photos (or calls the emergency line).
2. Triage — we decide what it is: emergency, urgent, or routine, and whether it's tenant- or landlord-caused.
3. Dispatch — the right trade is booked and the tenant is given proper notice of entry.
4. Close-out — completion photos, invoice and notes attached to the work order and your statement.

Preventive beats reactive

The cheapest repair is the one that never happens. We schedule annual furnace and HVAC servicing, test smoke and carbon monoxide alarms, clear gutters and downspouts, check caulking and weather seals before winter, and look for slow leaks at every inspection. Small habits keep big bills — and tenant complaints — away.